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Don’t Wait Until It Breaks: The 15-Year Chiller Rule

York Chiller

The 15-Year Rule: Why It Matters for JCI/York Chillers

When it comes to managing building systems, few assets are as critical—and as costly—as chillers. That’s why it’s essential to stay ahead of the curve when it comes to lifecycle planning, especially for JCI/York chillers.

One key milestone you can’t afford to overlook? Year 15.

Why the 15-Year Mark Is So Important

A chiller’s typical service life spans around 15 years. After that point, it becomes increasingly difficult—and expensive—to maintain.

Here’s why:
  • Service parts may no longer be manufactured.
  • Critical components like compressors, control boards, valves, or sensors can become scarce or discontinued.
  • Unexpected failures can lead to major downtime and frustrated customers.
It’s not just about longevity—it’s about parts availability and proactive planning.

Start the Conversation Early

Too often, contractors and customers don’t think about end-of-life timelines until a failure happens—and by then, it’s too late to act strategically.

To avoid these tough conversations under pressure:
  • Begin the “15-year conversation” when a chiller is 13–14 years old.
  • Help your customers budget and order any critical service parts while they’re still available.
  • Offer guidance on replacements or retrofit options if their unit is approaching end-of-service support.


Don’t Know the Age?

If you’re unsure what kind of chillers a customer is working with—or how old they are—don’t be afraid to ask.

Questions to consider:
  • Inquire if they have any units nearing 15 years of age.
  • Ask for serial numbers so you can help look up the manufacture date.
  • Use this as an opportunity to educate and support your customers while building long-term trust.

Turn a Challenge Into an Opportunity

Having the 15-year conversation isn’t just a way to avoid frustration—it’s a way to:

  • Strengthen your relationship with contractors and customers.
  • Offer expert guidance before urgent repairs are needed.
  • Create new sales opportunities for parts, service contracts, or even chiller replacements.

Bottom Line

Don’t wait until the system fails. Stay ahead of the curve, track your customers' equipment, and have the important conversations before they’re stuck searching for parts that no longer exist.

Need help checking serial numbers or verifying manufacture dates?

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