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Tosi System Outage Impacting Hub and Gateway Access

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This blog provides a clear update on the current Tosi system outage affecting Hub and Gateway access, outlines what customers can expect while the issue is active, and highlights which connections may remain working during the disruption.
  • It also shares what Tosi is doing to restore service, confirms that data security has not been compromised, and points customers to the live status page for ongoing updates.
  • Please note this update has been corrected as of 4/15/26 at 4:37 PM ET
Service Advisory

Tosi System Outage Impacting Hub and Gateway Access

Tosi has reported an active outage affecting all Tosi customers. Their engineering teams are actively engaged and prioritizing safe, stable restoration.

We wanted to share the latest update from Tosi in a clear, practical format. At this time, the Tosi MatchMaker system and Hub are impacted, which means customers are currently unable to access their Hubs or Gateways for the duration of the outage.

Outage identified: 10:57 AM CT today (16:57 UTC).
Current status: Tosi is still investigating the root cause and has not yet provided a confirmed resolution timeline.

What’s affected

The Tosi MatchMaker system and Hub are currently impacted, and customers are unable to access their Hubs or Gateways while the outage remains active.

What Tosi is doing

Tosi’s engineering teams are actively engaged, investigating the root cause, and prioritizing a safe and stable restoration of service.

What to expect during the outage

  • New connections and previously dropped connections will not be able to form or re-establish.
  • Active connections will remain connected as long as they are not interrupted.
  • Actively connected keys will continue to support remote access if the session remains uninterrupted.
  • Data will continue to flow through active VPN connections that have not been interrupted.

Resolution timing

Tosi has not yet shared a confirmed resolution timeline. Updates are expected as their investigation continues.

Data integrity and security

This outage does not affect the integrity or security of customer data, and no action is required on your part at this time.

View Live Status Updates

Tosi will continue posting updates at status.tosi.net and plans to share a full incident report once the system is stabilized and the investigation is complete.
Need help with a critical BAS application? Reach out to our team at bas@stromquist.com.

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