Browse Categories

New Honeywell Warranty RMA Policy

rma warranty honeywell thermal

Customers should note the updated warranty return policy for HW Trade and Thermal Solutions products, which now requires contacting the manufacturer’s technical support team to obtain a case number before issuing an RMA.

Why it matters: Following this updated process helps prevent delays and ensures warranty claims are handled correctly, providing a smoother path from troubleshooting to return authorization.

Streamlined returns: Customers can initiate the return process directly through our RMA page, making returns faster and more convenient.

Warranty Return Update

New Warranty Return Process for Honeywell Trade, BAS, & Thermal Solutions

Stromquist wants to make sure our customers are aware of an important warranty return policy update involving Honeywell Trade and Thermal Solutions products.

What Customers Need to Know

Honeywell Trade and Thermal Solutions has updated its warranty return process for both accounts.

Before Stromquist can issue an RMA for these warranty returns, customers are now required to contact the Honeywell Trade and Thermal Solutions technical support team for troubleshooting.

Important: Customers must call the Honeywell Trade/BAS and Thermal Solutions tech team at 888-516-9347 to troubleshoot the issue and receive a case number before an RMA can be issued.

This step helps ensure the product issue is properly reviewed, documented, and approved through the manufacturer’s warranty process before the return moves forward.

Honeywell BAS Warranty Returns

Honeywell BAS warranty returns follow the same requirement. Before Stromquist can issue an RMA, customers must first work through Honeywell technical support for troubleshooting and receive a manufacturer case number.

Please note: If your warranty return involves a Honeywell BAS product, make sure you have completed the required troubleshooting step and have your Honeywell case number ready before starting the RMA process with Stromquist.

Having the case number ready helps prevent delays and ensures the warranty return can be routed correctly.

How the Warranty Return Process Works

1

Call Technical Support

Contact the appropriate Honeywell technical support team for troubleshooting.

2

Get a Case Number

After troubleshooting, request and save the case number provided by their technical team.

3

Start Your RMA Online

Once you have the case number, begin the return process through the Stromquist website.

Start the Return Process Online

To make returns easier, customers can start the RMA process directly through Stromquist.com. Our online return process helps streamline the request, reduce back-and-forth communication, and make sure the right information is captured up front.

If your warranty return falls under the Honeywell Trade and Thermal Solutions or Honeywell BAS policy, please make sure you have your manufacturer case number ready before submitting your RMA request.

Ready to Start a Return?

Begin your RMA request online or review our step-by-step guide to learn how the return process works.

Start an RMA Learn How the RMA Process Works

Tags

bas networking iot distech control valves building automation ot pressure optimizer honeywell tosi jace hvac systems industrial valves eclypse tosibox jci bas network temperature flow york belimo fuel train control 8000 9000 dwyeromega remote display hvac pumps hydronic systems commercial hvac centrifugal pumps chilled water systems heating water systems boiler safety boiler components industrial heating equipment heating systems chiller Pneumatic Electro-Mechanical and DDC systems maintenance calibration remote bacnet n4 automation control panels network configuration port security network control smart buildings energy management ethernet based bas network guidelines managed switches commander johnson controls easyio end of life EOL level humidity ph conductivity modular multistage controller penn graphics controls universal digital controller plug valve manual ball ball HVAC Contactors Starters Soft Starters VFDs sight glass peerless penumatic pe ep switch data center hvac modern metering requirements rma warranty thermal Blower Wheel Impeller fan wheel air handler receiver controllers velocity controlle reset volume controllers rs transmitter transducer link config IAQ Indoor Air Quality IAQ sensors Filtration Ventilation bypass valve hydrolic system mixing valve diverting valve KMC Control lines Conquest Commander KMC software solutions engineer panel Lead/Lag HVAC pumps boilers chillers RTUs hvac controls globe valves hvac valves pneumatic thermostats calibrating pneumatic thermostats how pneumatic thermostats work tosi control sma device count points Gas Meters Diaphragm Rotary meters gas trains gas supply commercial boiler burner ief transmitters Gas Valves for boilers Vent Valves Pilot Gas Valves switches for boilers a temperature sensor honeywell i4006 honeywell l6006c honeywell l91b temperature limit switches gas pressure limit switches pump selection pump sizing hydronic pump design pump fundamentals gpm flow rate total dynamic head tdh head pressure closed loop systems open loop systems glycol systems pump control strategies vfd pumps ecm pumps bas integration pump configuration inline pumps end suction pumps split case pumps redundant pumping lead lag pumps npsh hvac fundamentals industry terms pumps in hvac hydronic pump basics boiler systems hvac pump operation gpm and head pressure ahr boiler Low Water Cut off Air Handler Unit AHU Air Handling Units HVAC Equipment compressor tp valve temperature and pressure relief valve water heater safety domestic hot water systems plumbing safety devices pressure relief valves thermal expansion protection potable water systems water heater components mechanical code compliance plumbing code requirements boiler vs tp valve hot water storage tanks safety valves facility maintenance boiler relief valves ief electromagnetic flow transmitter optional lcd AI future pressure class gas monitor air quality training certification atrius cloud platform fireye burnlogix yb honeywell q n5 bacnetsc sc niagara fx heating season checklist tc500 promo chart recorder industrial cxc customer center dcv sensor network security cyber ul508a industrial solutions engineering solutions panel assembly custom control panels commercial panels gas regulator sizing gas safety inlet pressure outlet pressure flow rate natural gas propane regulators subnet it managed ip switch vlan setup quality of service qos spanning tree protocol stp routing configuration network management lldp setup energy efficiency ethernet managed network switch benefits ot network energy savings building solutions connected power building management bms transformers din rail transformer functional devices transformer in a box ai in real estate cybersecurity data integration realcomm ibcon sustainability sensors controllers interfaces
Show All

Posts

2026
July June May April March February January
2025
December November October September August July June May April February January
2024
November October September August July June May April March February January
2023
December November October September August July June May April March
2022