IT for BAS Professionals

Course Description

Information Technology for BAS Professionals will make the student conversational in IT so that they confidently work with IT departments during the sales and/or operational phases of a BAS project. The student will spend 6 modules learning the fundamental IT skills needed to be “conversational” and then can dive deeper with more advanced topics and hands-on exercises in the remaining 7 modules.

Length (hours)

35

Audience

This course is targeted towards new salespersons, technicians, designers, operators, consulting engineers, and project managers.

Pre-Requisite Knowledge

None

Objectives

• Identify key players within IT organizations and how to handle common IT objections
• Demonstrate awareness of IT concepts to include, networking, databases, servers, remote access, and cybersecurity
• Develop mastery of IT concepts through 28 optional hands-on labs

Key Topics

• Learn how IT departments are organized, who you should work within IT to solve BAS problems, and how to get sponsorship from IT to solve your issues.
• Learn the different networking components, what IP addresses are and how they work, how networks function, and much, much more.
• Learn the different networking components, what IP addresses are and how they work, how networks function, and much, much more.
• Learn what a database is, how it is used, how data models work, how to ensure that your data types match up, and how to work with IT to get a database server.
• Learn how remote access works, the four kinds of remote access, how to setup remote access, and how to handle IT objections around remote access.
• Learn what cybersecurity is, how a hack happens, the truth about the Target and IoT DDoS attacks, how to secure your BAS, and how to convince IT your BAS is secure. 
• Learn what the cloud is, how a BAS can function in the cloud and how to address IT concerns about the cloud.
• Learn what the Internet of Things (IoT) is, how IoT works, and how to keep up to date on all things IoT.
• Learn what an API is, how an API works, what an SDK and service are, and how all of this comes together in an integrated BAS.
• Learn how to use computer management, services, and logs to troubleshoot and maintain your BAS.
• Learn what protocols and ports are, the major protocols and ports you need to know, and how to keep your BAS secure while exposing the ports and protocols you need.
• Learn the fundamentals of NAT, VLSM, QoS, and Port Security. This information will help you support BAS installations at the enterprise level.
• Learn how to identify the signs of network failures using my step-by-step process to resolve your network issues.