Returns & Warranty Support

Start Your Return or Warranty Request

To serve you as efficiently as possible, Stromquist offers an easy online return process. An online account and invoice number are required to submit an RMA request. Please review the return policy below before starting your request.

Start Returns Process

I Have My Invoice Number

If you already have your invoice number, start the return process here.

I Need to Find My Invoice Number

Search your order history, locate the correct invoice, and use the return link at the bottom of the invoice page.

Important Honeywell Warranty Requirement

Customers submitting warranty requests for Honeywell BAS, Honeywell Tradeline, or Honeywell Thermal Solutions must have a supplier case number before the RMA can move forward.

The supplier case number may be obtained by either Stromquist or the customer, depending on the situation. However, a case number is required before the warranty return can be processed.

To begin troubleshooting and request a supplier case number, contact Honeywell technical support:
888-516-9347

Return Policy

All returns require an approved RMA. RMA fees are waived when the return is due to a Stromquist error.

  • Warranty returns: Warranty policy is determined solely by the factory. Stromquist offers no additional warranty.
  • Freight charges: Freight costs associated with returns are typically the customer's responsibility and are not covered unless the return is due to a Stromquist error.
  • Freight orders: Freight charges on freight orders are not covered unless the issue is due to a Stromquist error.
  • Non-stock items: Returns and restock fees are determined solely by the factory.
  • Special order items: Many special-order products are non-cancellable and non-returnable. Return eligibility is determined by the manufacturer.
  • RMA paperwork: RMA paperwork will be emailed to the email address provided on the RMA request.
  • Condition: Items must be returned in resalable condition with original packaging and literature.

Stock Item Return Timing

For non-warranty stock items, return eligibility and restocking fees are based on time from shipment.

  • Cancelled before shipment: no charge
  • Up to 10 days: no restock fee
  • 11-30 days: 10% restock fee, minimum $10
  • 31-60 days: 20% restock fee, minimum $10
  • Over 60 days: no returns

Shortage & Damage Claim Policy

Please report any damages or shortages within 14 days of shipment receipt. Failure to notify Stromquist within this window may result in denial of the claim due to the age of the request.

How the RMA Process Works

Starting your return online helps capture the right information up front and keeps the process moving. If your request involves Honeywell BAS, Tradeline, or Thermal Solutions warranty items, make sure a supplier case number has been obtained or is being requested.

1

Review the Policy

Confirm your item is eligible for return and check whether your request is warranty or non-warranty.

2

Gather Information

Have your invoice number ready. For applicable Honeywell warranty returns, a supplier case number is required.

3

Start Online

Use the links above to begin the return process or find the invoice connected to your order. Once your request has been reviewed, RMA paperwork will be emailed to the email address provided on the RMA request.

New Online RMA Process

Learn how the new online return process works, review return requirements, understand warranty guidelines, locate invoice information, and find answers to common questions before submitting your request.

Learn More About Online Returns

Need Help With a Return?

If you are unsure whether a supplier case number is required, or need help determining the next step, our team can help guide you through the process.

Contact Stromquist