Stromquist Online Returns & RMAs

Begin the RMA Process Online

Need to return a part? Start the process through your Stromquist online account and provide the information our team needs to review your request. A little detail up front can help reduce delays and simplify the return process.

Start OnlineBegin your return directly from your account.
Use Your InvoiceLocate the items associated with your purchase.
Add Clear DetailsHelp our team understand the reason for the return.
Returns Made Easier

Start Your Return in Just a Few Steps

Whether you no longer need a part, received the wrong item, or need to report a part that arrived damaged, or because of warranty, your online account gives you a convenient place to begin the RMA process.

Start an Online Return Review the Full RMA Policy
Before You Submit • Return Policy

A Few Things to Know Before Starting Your RMA

Reviewing the return requirements before you submit can help prevent delays and make sure your request includes the information Stromquist needs to evaluate the return or warranty claim.

Online RMA requests are required. Effective August 1, 2026, return and warranty requests must be initiated online through your Stromquist customer account. RMA requests are no longer accepted or processed by phone or email. Approved returns may still be brought to a Stromquist counter after the RMA has been started online.

Account + Invoice Required

An online account and invoice number are required to submit an RMA request. If you need help locating the invoice, the online returns page can guide you through your order history.

Condition & Packaging

Items must be returned in resalable condition with their original packaging and literature. Standard stock-item returns must be initiated within the applicable return window.

RMA Number Required

Packages without an official online-generated RMA number clearly marked on the outside of the box may be refused and returned to the sender.

Warranty & Special Orders

Warranty policy is determined by the factory. Many special-order products are non-cancellable and non-returnable, and eligibility is determined by the manufacturer.

Return Freight

Return freight costs are typically the customer's responsibility unless the return is due to a Stromquist error. Freight-order charges are also not covered unless Stromquist caused the issue.

Honeywell Warranty Requests

For warranties of Honeywell Commercial/Building Components, you must first call Honeywell at 888-516-9347 to get a case number from them before starting your RMA process with Stromquist. Please provide the case number in the details of your RMA request.

BAS Warranties

For all BAS warranties (Honeywell, Johnson Controls or Distech), you will need to go through troubleshooting with our BAS team first. Please email bas@stromquist.com to start this process.

  Non-Warranty Stock Item Return Timing
Up to 10 DaysNo restock fee
11–30 Days10% restock fee
Minimum $10
31–60 Days20% restock fee
Minimum $10
Over 60 DaysNo returns
Damage or shortage? Stromquist's policy asks customers to report shipment damages or shortages within 14 days of receiving the shipment. Claims submitted after that window may be denied because of the age of the request.
Start an Online Return Review the Full RMA Policy
Step 1 • Start the Return

Begin from Your Online Account

Use the RMA option available through your Stromquist account to start the request and identify the item you need to return.

  • Don’t need a part anymore?
  • Was the wrong part shipped?
  • Did a part arrive broken or damaged?
Why it matters: Starting the return online helps capture the information needed for the RMA and gives you a clear place to begin the process.
Start an RMA directly from your Stromquist online account
Start Return Process

Start With Your Invoice Information

An invoice number is required to begin your online return. Choose the option below that best fits where you are in the process.

I Have My Invoice Number

If you already have your invoice number, start the online return process here.

I Need to Find My Invoice Number

Search your order history, locate the correct invoice, and use that invoice number to begin your return.
Select return items, choose a return reason, and add them to the RMA
Step 2 • Select the Item

Choose What You Need to Return

Once you have entered your invoice information, identify the item or items included in the return and tell us why they are coming back.

1
Select the item(s) you wish to return.
2
Select the appropriate return reason.
3
Click Add to include the item in your request.
Tip: Providing the correct item and return reason up front can help streamline review and processing.
Step 3 • Add Details & Submit

Give Our Team the Information They Need

Before submitting your RMA, add clear and specific details about the return. Helpful information gives our team more context when reviewing the request.

  • Explain the reason for the return clearly.
  • Add useful details about the condition or issue.
  • Review the request before submitting it.
When everything is ready, click Confirm & Submit to complete your RMA request.
Add detailed comments before confirming and submitting a Stromquist RMA

Want the Full Policy & Process?

Review the complete Online RMA Policy for return requirements, warranty guidance, invoice help, and additional information before submitting your request. Learn more about Stromquist’s RMA policy

Start the Return Online

Identify the item, provide the return reason and useful details, and submit your request through your Stromquist account to help keep the RMA process moving.

Start an Online Return